Frequently Asked Questions

How long does it take to receive my order?

As our products are made-to-order, please allow 5–10 business days for production, in addition to shipping time. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

What is your return policy?

Due to the made-to-order nature of our products, we do not accept returns or exchanges for size, color, or change of mind. However, if your item arrives damaged, defective, or incorrect, you may request a replacement or refund within 7 days of delivery. 

How do I report a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. You will need to provide your order number and clear photos of the item and packaging to facilitate the resolution process. Email concerns to gracie@dinkdarlings.com. 

Are there any shipping fees?

Shipping rates are calculated at checkout based on your location and the chosen shipping method. Please review the shipping options available during the checkout process for specific rates.

What should I do if my package is lost or delayed?

Once your package has been handed to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. Any issues after dispatch must be resolved directly with the carrier. We recommend selecting a shipping option with tracking and insurance for added peace of mind.

Do you offer international shipping?

Yes, we do offer international shipping. Please note that international orders may be subject to customs duties or taxes, which are the responsibility of the customer.

Can I change my shipping address after placing an order?

It is important to double-check your shipping address before placing your order, as we are not responsible for packages shipped to incorrect addresses provided by the customer. If you need to change your address, please contact us as soon as possible.